“Quality is more than an attribute; quality is an attitude.”
- Narrator, The Human Nature of Quality (Dartnell)
Business organizations of all sizes have management systems. Effective management systems are developed, implemented, and maintained based on a recognized standard or at the very least a set of universal principles that drive best practices.
The overall management system of any business organization includes several intricate systems: sales; human resources; accounting and finance; manufacturing or service delivery; and quality assurance. When each one of these systems is based on a recognized standard or a set of universal principles that drive best practices and is fully integrated with the other interdependent systems, the business organization has a strong foundation and is robust.
“Robust: strong in constitution; hardy; vigorous. Sturdily built; straight forward and imbued with common sense.” - Collins English Dictionary, 2nd Edition
This e-book focuses on providing you with a personal management system that promotes quality assurance in your work and home life. You will be introduced to the key points of how to develop and implement your own personal quality system, take responsibility for personal leadership, carve out your optimal workplace experience, and enhance your quality of life.
This e-book is a revised version of the author’s chapter titled “Develop Your Own Quality System” in the book “Awakening the Workplace, Vol 2”. Editors: Adele Alfano and Kathy Glover Scott.
This e-book and its companion workbook are key components of the Personal Quality and Leadership Coaching Program. The companion workbook is available to support self-directed personal work. Private coaching is available to support and enhance the effectiveness of your work. This program is also presented in webinar format.