Building capacity and capability

Build capacity and capability at all levels of your organization with buy-in, commitment, and engagement from all stakeholders.

Tap into theories and principles of Quality Systems, Professional Coaching, Personal Foundation, and Continuous Improvement combined with powerful assessments and best practices. 

Consulting/coaching model. Simple. Powerful.

Our consulting/coaching model complements a structured approach to project implementation.

We roll up our sleeves and help you develop a foundation with a business/job effectiveness plan. We support you with situational coaching and behavioural coaching to drive your plan forward. 

We shift the focus from advising (consulting) to empowering you to discover what is best for you and your company and to take action (coaching).

Our clients report that the blend of consulting and coaching gives them the best of both models and contributes to sustainable action and results.

Our consulting/coaching model is simple and powerful. We take you through a 6-step process supported by expert knowledge, experience, assessments, and empowerment throughout the project.

  1. Identify the your current reality.
  2. Declare and document outputs, metrics/objectives, authorities, and action plans leading to ultimate goal.
  3. Identify gaps and potential barriers.
  4. Monitor action to close gaps and achieve outputs and ultimate goal.
  5. Implement systems and framework to support change.
  6. Measure effectiveness of outputs, objectives, and actions in attaining the ultimate goal.
Standards write on notebook

Everyone wins when standards are interpreted with the intention to do what's best for the business, its employees, and its customers. Done well, compliance and certification can be a positive experience for all stakeholders. It's not just about compliance and certification; it's about best practices for business excellence; it's about making the workplace a great place for everyone and "good" profits for business growth.


  • AODA - Accessibility for Disabilities - Customer Service, Integrated Employment
  • Accommodation for Disabilities (THRIVE Plan Program for Executive Accommodation)
  • Occupational Health and Safety
  • Violence and Harassment
  • ISO9000 Quality Systems
  • Traction. Get a Grip on Your Business
  • Net Promoter System - Customer Retention
Assessments - Personal Development and Business


  • EQi 2.0, EQ360
  • Emergenetics
  • 3D Management Style
  • Compliance - Quality, Occupational Health & Safety, AODA - Accommodation for Disabilities, Employment Legislation
  • Certification-Readiness
  • Business Excellence
Specialized services for business effectiveness

Specialized Services

  • Client Advocacy
  • Executive Roundtables
  • Policy Development
  • Training Workshop Development and Facilitation
  • Employee Onboard Orientation and Training