Business Quality & Leadership

A unique approach combining consulting and coaching principles has been developed to implement business programs that meet the goals and objectives of each client’s business, its employees, and its customers.

Business Programs are custom designed for businesses moving through change to develop and maintain effective processes that serve the organization, shareholders, employees, and customers.

The principles of Quality and the framework of international and/or industry-specific quality standards are integrated to enhance the unique operations of each business.

Assessments and employee policy research and development are complemented by professional coaching to support respectful relationships and maintaining quality of life in the workplace.

“Employees are a resource that appreciates in value.

The investment in cultivating their talent has positive affects on the business at every level: customer relationships and retention; employee relationships, retention, and loyalty; process effectiveness; health and safety; and profit!”

- Patricia A. Muir

Senior Management Teams

• Quality Program implementation & certification
• Healthy Workplace Program implementation
• Talent assessment, development, satisfaction, & retention
• Quality-of-life in the Workplace

Management & Staff

• Self Management & Personal Effectiveness
• Performing beyond mediocrity – enjoying work
• Building respectful relationships
• Engaging employees
• Transition: New Hires, Transfers, and Promotions – Clearing the 90 Day Hurdle by Sue Edwards