Maestro’s Process Improvements
By · CommentsThank you to all our wonderful clients and readers for continued interest in staying connected and being a valuable reader of Maestro’s Notes e-newsletter. If you are not currently a subscriber, go to our sign up on our web site now and receive a BONUS download.
Internal and process improvement is the theme at Maestro Quality this summer. After all, process improvement is our business and I am adamant about being a model for personal quality and leadership.
Sandra (my Personal Assistant) is in the middle of intensive training and taking on more responsibility to allow me to devote more time to discovering new ways to add value for existing clients and developing new business.
One major improvement that we have implemented affects how we stay connected with and deliver more value to our clients and readers of Maestro’s Notes. To enhance our effectiveness and better serve clients and readers, we are moving our e-zine services to 1Shopping Cart effective with the next newsletter to be released this week. 1Shopping Cart is a leader in delivery of e-newsletters, e-books, and other online products.
Stay tuned for June’s issue of Maestro’s Notes – Did you look forward to going to work today? – Learn more about the 2008 list of 50 Best Workplaces in Canada. According to Great Place to Work(R) Institute, when employees of the 50 Best Workplaces in Canada were asked if they look forward to coming into work, 84% said yes! By comparison, only 34% of respondents answered favorably to a related question in a national workforce survey.
Our mission is to see every one of our clients on that list by assisting them to create great places to work where people want to go to work and actually look forward to going to work.
What Canadians Look for in a Job!
By · CommentsWhat do you think is the most important characteristic that Canadians look for in a job?
Money? While most of us strive to raise our income to achieve a better quality of life, we also strive for a mosaic of satisfying characteristics with both tangible and intangible intrinsic rewards. When I speak with clients about creating an environment that enhances quality of life in the workplace with the result of high job satisfaction, I often get into the debate about whether or not “money is the prime motivator” for employees.
Graham Lowe, president of Graham Lowe Group in Kelowna, B.C., references a 2007 study 21st Century Job Quality: Achieving What Canadians Want when emphasizing what Canadians value and look for their jobs. These characteristic are presented in order of importance.
- respectful treatment
- a healthy and safe environment
- trustworthy management
- work-life balance
- a sense of pride and accomplishment
- training to do their jobs effectively
How interesting that “money” is not in the top six above. Even if money is next on the list at #7, many employers’ cling to 20th Century beliefs and employment priorities that are out of sync with the current reality. Resistance to new and innovative practices that embrace and support quality of life in the workplace is holding many employers back from creating a happy, productive, effective, and profitable workplace. They are losing good talented employees and the “pool” is drying up.
If employers continue to address only the “money” reward, they will be insulting and demoralizing their workforce. This is the disconnect that results in everyone missing out on a great opportunity to build a satisfying community at work. Future blogs and e-newsletters will focus on creating a workplace that meets the needs of employers and employees: happy, productive, effective, and profitable.
Best Practices Add Value..for Everyone
By · CommentsI am probably one of a few who enjoys business travel. Colleagues and friends often remark that business travel “is not what it’s cracked up to be”. My secret? I intentionally add a time buffer before and after my business meeting or workshop to add to my personal quality time. This personal best practice affords three priceless opportunities:
- Absence of adrenaline rush. So much can happen on the way to the airline boarding gate. Traffic; parking issues; security line-ups; a briefcase search; a gate change. Each adds stress. One or more can seriously elevate blood pressure and raise anxiety with concern about missing a flight or being late for a meeting. With a time buffer, I am able to take these incidents with stride and relax into my travel experience.
- Time to read or write with no interruptions. I do invite and appreciate a few distractions as I observe the goings-on of people moving through the airport or when I strike up a conversation with a fellow traveller.
- Observe customer service practices (my favourite). Airports, airlines, and hotels provide rich examples of good and bad customer service practices that I then share with my clients. Recently, I witnessed the cascading effects on staff and customers/passengers when an Air Canada ground employee failed to follow the best practice for boarding. I witnessed how the inflight crew responded. First with frustration; second with grace and accountability to reset customer/passenger expectations.
Best practices (both personal and professional) contribute to consistent performance that adds value for everyone.
Season Change: Opportunity to Review Your Vision
By · CommentsThe winter of 2007-2008 in the Northern Hemisphere has been an incredible challenge. Snow and Flu have been the top topics of conversation in the workplace. The change of seasons from winter to spring is most welcomed.In keeping with the seasonal theme of renewal, it is a good time to review your plans for 2008 and renew your commitment to actions that will contribute to your Vision. What are you currently doing to remind you daily of your Vision and objectives?
Check out the following link to VISION BOARD
http://www.visualizeyourgoals.com/cgi-bin/t.cgi?a=454508
Create your vision board using software that gives you a powerful daily reminder right on your computer desktop.
Extra Day to Make 2008 GREAT!
By · CommentsI am intrigued and inspired to hear so many people say that they expect 2008 to be GREAT. There is a refreshing wave of intellectual optimism that is filling the workplace with humour and genuine caring for customers, employees, and associates. What is different about 2008? Perhaps it is the extra day we have in the leap year to work towards our goals or just to take a day of rest. Does one day really make a difference?
Here in Ontario, Canada, many employees received an additional day of rest, a new statutory holiday. Family Day, a much needed holiday in the middle of February, was especially welcome because we have had such an active winter with weekly snow storms. Workdays were extended by double-duty snow shoveling and battling long stressful commutes. For many working parents, there was the added stress of arranging alternative daycare when schools were closed. Then there was the flu outbreak.
Many employers claimed that the interruption in business on Family Day was costly. I invite those employers to consider the value of a day for employees to rejuvenate and de-stress. One day did make a difference for individuals and families that needed downtime and extreme self-care at a time when resistance and resilience was tested beyond the norm. That downtime and extreme self-care probably saved businesses by minimizing the costs of absenteeism.
I have observed the mood of employees with much interest as the month of February closes. Month-end brings added hours and efforts to meet quotas. Energy in the workplace this week has been electric. Normally, I would have described the energy as frenetic. However, I noticed that there was a shift from “having to work” to “wanting to work”. What has produced this shift? I am a firm believer that a day of downtime at a particularly stressful time has contributed to this shift. There is a new appreciation for the quality of life in the workplace.
For employers who are not convinced, stop obsessing over the loss of one day. Actually, you get an extra day of business this year – today, February 29, 2008. One day can make a difference.
Getting Back to Work in 2008
By · CommentsEarlier in my career, I was excited to get back to work to share party stories with co-workers and show off new clothes that I received for Christmas. I was excited to have a change of pace and a sense of settling back into a routine after weeks of frantic shopping, partying, and trying to pull-off the perfect Christmas decorating scheme. The tension in my shoulders and head built up as the holidays encroached on my normal routine. The pressure was unrelenting. Once Christmas was over, I was on to cleaning up the house for the New Year. There was no time for reflection; nor any inclination to do so.
Now, as a mature business owner, I am excited to get back to work to share the stories of connecting with family, friends, and my Self; to share new insights, ideas, and fresh enthusiasm for what I envision for 2008. The sense of settling back into a routine has been replaced by a sense of creating and moving forward. Paradoxically, a flu bug extended time for Self-reflection and cleaning house physically, mentally, and spiritually. The space that has opened up as a result of de-cluttering has given me fresh perception and renewed enthusiasm to share my insight and revelations with clients, colleagues, and everyone who will give me the gift of their time to listen.
A best practice (aka tradition) that I continue to honour is cleaning house for the New Year. As a tradition, I tackled this task literally. I physically cleaned the house and paid bills before the New Year. No longer a traditional task, cleaning house is a now a best practice. Yes, I still physically clean and de-clutter my environment. However, I now extend the ritual to include clearing emotional stuff and de-cluttering my mind. The additional physical, emotional, and spiritual space sets up a suitable environment for reflecting, creating my Vision, and setting intentions (not resolutions, not expectations) for the new year.
My Vision for 2008 includes: shaking up the workplace; contributing to making the workplace a better place – for everyone; and witnessing a shift in perception for as many people as possible from – I have to work – to – I want to work.
- How will you contribute to making your workplace a better place – for everyone?
- What are you willing to do to shake up your workplace to make it a better place?
- How will you feel to wake up wanting to go to work?
Detours Are Inevitable
By · CommentsI believe that the Global Positioning System (GPS) has arrived just in time for people like me. I begin my journey thinking that I know exactly where I am going only to end up at a completely different destination.
I embarked on my personal and professional development journey many years ago. My route and time-line for each destination on my life-long journey was well planned. However, my journey has included several detours that have taken me over unfamiliar terrain, caused delays, and tested my ability to stay on track.
One memorable detour was an opportunity to go off the beaten path. This detour was the scenic route: a long pleasurable scenic route as I launched my consulting business in 1992 and nurtured a new rewarding relationship. When the time was right, I added professional coaching accreditation as an exciting new destination. I enthusiastically calculated a new route and time-line.
Then, a second and devastating detour. I was taken off my meticulously planned route by the sudden illness and the passing of my father followed by additional responsibilities for my mother’s care and the basic need to take care of myself.
This detour was not the scenic route!
For most of us, detours can be unsettling with difficult unfamiliar terrain, anxiety, and lost time. Even necessary pit-stops become an annoyance. We are anxious to make up lost time. Like children, we ask “When will we get there?”
When finally we do reach our destination, we appreciate that we arrived safely. Perhaps, we acknowledge and appreciate that we had the opportunity to see the landscape from a different viewpoint.That is very much how I feel about my personal and professional development journey.
These two detours in particular have provided opportunities to experience pivotal insights. Fortunately, I can appreciate that these insights enriched my overall experience as I arrived at not one, but several exciting destinations in 2007:
- Contributing author to the book Awakening the Workplace, Volume II
- Division P Toastmasters Evaluation Champion and 3rd Place at the District level
- International Coach Federation Associate Certified Coach (ACC) accredited designation.
I am grateful and pleased to say that I arrived safely. I am ready to move on in my journey using my own internal form of GPS to guide me in plotting my route and defining my time-line.
Detours are inevitable. Attention to our family, our work, and our own self-care are necessary detours. I invite you to consider how you can re-frame detours in your personal and professional journey as opportunities to experience the landscape from a different viewpoint. If you get off track, simply recalculate your route and time-line. Above all, arrive safely!
PS: GPS is really helpful.
Appreciate Your Evolution
By · CommentsWelcome to Maestro’s Blog.
Last week was amazing. I was so pleased to complete a few big projects, receive encouraging feedback, and add to my Victory Log.
I learned about the merits of a Victory Log from a fellow executive coach, Colin Holbrow (www.thriving.ca). A Victory Log is that wonderful space on paper where you can record your accomplishments, your shifts in perspective, and your insights that remind you that you are forever evolving. A Victory Log can be used as your very own source of inspirational reading.
So often, we look outside of our Self for inspiration. The need for continuous feedback from others becomes like an addiction. Give me one more hit!
In the mad pace of our lives, we complete one project and move right on to another without giving ourselves time and space to bask in our success and acknowledge how well we are doing. The rush of our lives become like the “rush”of one more addiction hit – numbing.
I have found that sitting in my Quiet Room is ideal for recalling, appreciating, and recording my big and little victories. I give myself space physically and emotionally to savour those victories as the motion of my hand blends with the paper.
I encourage you to do the same. When you need reinforcement, inspiration, or encouragement, seek it from within. Read your Victory Log. Going for a new job or a promotion? Read your Victory Log. Moving out of your comfort zone? Read your Victory Log.
Last week was amazing. I can now add the following to my Victory Log:
- New Maestro Quality web site (www.maestroquality.com) and Maestro’s Blog was launched.
- Fellow Toastmasters pulled off their first professional-level Leadership Excellence Series. I held a vision for them that surpassed mediocrity.
- My long-delayed application for ACC coaching accreditation was mailed.
- The BIG ONE? As I completed some big projects successfully, I experienced some major shifts and insights. I was inspired from within. I evolved.
To quote the Beverley Hillbillies jingle, I am now going to sit-a-spell and give myself time and space to appreciate how I have evolved.
How will you appreciate how you have evolved this week?
Welcome to Maestro’s Blog
By · CommentsWelcome to Maestro’s Blog. Visit often to read the latest news and announcements from Maestro Quality Inc.
Please post your comments on the topics and opinions expressed on Maestro’s Blog.
Subscribe and receive a complimentary copy of our Personal Quality and Best Practices Workbook