Patricia A. Muir, President

Patricia is certified and accredited in the following complementary disciplines and tools to add depth and breadth to her consulting and coaching services:

• ICF Associate Certified Coach (ACC).  Actively working towards higher levels of accreditation with International Coach Federation (ICF).
• Coach U Coach Training Program graduate (CTP).  Actively working towards certified graduate accreditation.
• Certified EQi®/Emotional Power® Coach (Connective Intelligence)
• Certified Retirement Options® Coach
• Certified Thomas International (DISC) Personal Profile
• Certified Health and Safety Representative (Ontario Occupational Health and Safety ACT)
• IQA/IRCA Accredited Lead Assessor for Quality Systems
• Information Mapping for Quality Management Systems (Process mapping & documentation)
• Toastmasters Competent Communicator & Competent Leader

Her trademark is her unique ability to interpret and integrate different standards for developing and implementing effective sustainable business systems that lead to better workplace evironments and positive impact on profitability.  Many of her clients hold the honour of being first in their industry to achieve formal recognition in North America for universal (ISO 9000) and industry-specific quality management programs.  Her abilities are widely recognized by major corporations and government agencies serving small business including

• IBM
• Chrysler Canada
• AON Consulting
• Business Development Bank of Canada
• Workplace Safety and Insurance Board (WSIB)

Patricia taps into her unique abilities to interpret requirements and lead small business and corporate clients through the process of achieving formal recognition for workplace initiatives and programs such as

• ISO 9000 Quality Management
• Canada’s Best Managed Companies
• Best Places to Work in Canada
• Net Promoter Score (NPS)
• Accessibility for Persons with Disabilities – Customer Service Standard

She extends her expertise and abilities to assist individual professionals and business owners in their pursuit of quality in their professional and personal lives.

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